Call Centers

call-center-roundtables-header

This event is at capacity. Please fill out the form to be added to the waitlist.

We create a custom agenda based on the attendees in the room. Based on recent conversations with call center professionals here are suggested discussion topics for our 2017 Call Center Roundtable.

Measuring Success

  • Branch vs. Call Center
  • Referral/Sales Goals or Targets in the Call Center
  • How do Attendees Manage Goal Setting

Employee Roles & Sanctification

  • Keeping A Pulse On Morale and Work Environments
  • Employee Retention Strategies
  • Measuring Satisfaction with Problem Resolution
  • Associates vs. Universal Employees in the Call Center
  • Motivating Employees to Achieve Better Results and Drive Sales
  • Outbound Call Rep Expectations (goals, salary, commission)

Call Center Operations

  • How to Handle Over Flow Volume

Technology & Member Experience

  • Speech Analytics CRM
  • Omni-Channel Experience and the Call Center

Register Now


This Roundtable cost $500/per person to attend. After filling out the registration form you’ll be directed to our online cart. If you run into any issues, please don’t hestitate to contact us directly.

Justify Your Trip

Download and edit this letter to help justify your travel to a Roundtable in 2017.

Call Center Roundtable in Atlanta

Event Logistics

April 4-5 | Atlanta
Happy Hour: The Ritz-Carlton Downtown (181 Peachtree Street, Northeast, Atlanta, GA)
Dinner: White Oak Kitchen & Cocktails (270 Peachtree Street, Northwest, Atlanta, GA)
Roundtable: The Ritz-Carlton Downtown (181 Peachtree Street, Northeast, Atlanta, GA)

We have a room block available at the The Ritz-Carlton Downtown for Roundtable participants. The group rate is $219/night and reservations can be made by calling the hotel directly at 404.659.0400. The room block is only available until 3/22/2017. If you run into any issues with your reservation, please contact Victoria Taylor at vtaylor@callahan.com.

Affiliated Companies:
TrustCU CreditUnions.com CUFSLP